Privacy Policy

1. Introduction

RIVER ELETEC CORPORATION ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our global website, download technical resources, or contact us. We process your data in strict compliance with applicable global data protection regulations, including the General Data Protection Regulation (GDPR).

2. Definition of Personal Information

In this Privacy Policy, "Personal Information" refers to any information relating to an identified or identifiable natural person. This includes, but is not limited to, your name, company name, email address, and online identifiers such as IP addresses or cookie data collected through your interaction with our website.

3. Information We Collect

When you register to download specific technical materials (such as white papers or CAD data) or submit an inquiry, we collect the personal information you voluntarily provide. Additionally, our website automatically collects certain technical data (e.g., browser type and interaction data) through the use of cookies.

4. How We Use Your Information

We use the collected information for the following purposes:
  • To provide the technical resources, data sheets, or services you have requested.
  • To respond to your inquiries and provide customer support.
  • To send you marketing communications, such as product updates, exhibition news, and corporate announcements, via our HubSpot system.
  • To improve our website functionality and user experience.
We process your information based on your consent for marketing and non-essential cookies, when necessary to perform a contract or fulfill your request, and to support our legitimate business interests in providing and improving our services.

6. Data Sharing and International Transfers

To efficiently respond to your technical inquiries and support our global operations, we may share your information with our overseas subsidiaries and trusted third-party service providers (such as HubSpot). Your personal information may be transferred to, and processed in, countries outside of your residence, including Japan, the European Economic Area (EEA), and the United States. When making such cross-border transfers, we ensure that appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your information in accordance with applicable data protection laws.

7. Cookies and Tracking Technologies

This website utilizes a cookie consent management tool provided by HubSpot to ensure transparent control over your data. You can manage your cookie preferences at any time through the consent banner or settings on our website.

Cross-Domain Data Sharing and Tracking
To ensure a seamless browsing experience, provide our services, and conduct statistical analysis, we may share and utilize cookie information and other identifiers across multiple domains operated by RIVER ELETEC CORPORATION (including, but not limited to, global.river-ele.co.jp and www.river-ele.co.jp).

8. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations.

9. Your Data Protection Rights

Depending on your location and applicable laws (such as the GDPR), you have the right to access, correct, delete, or restrict the processing of your personal data. You also have the right to withdraw your consent for marketing communications at any time by clicking the "unsubscribe" link included in our emails.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us via the Contact Us page.

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